Refund policy
Return & Refund Policy
Returns
Because we sell intimate wellness products and lingerie, customer health and safety are our top priority.
For hygienic reasons, we cannot accept returns or exchanges on any opened, used, or worn products, including but not limited to:
- Adult toys
- Lubricants
- Enhancement products
- Massage oils
- Personal care products
- Condoms
- Lingerie, hosiery, underwear, or intimate apparel that has been worn or removed from its original packaging
All sales of these items are final unless they arrive damaged, defective, or we shipped the incorrect product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label
Once reviewed, we will provide a replacement, store credit, or refund when appropriate.
Non-Returnable Items
The following items cannot be returned:
- Opened intimate products
- Used products
- Clearance or final sale items
- Gift cards
- Digital products or downloads
Refunds
Approved refunds will be issued to your original payment method. Processing times vary by your financial institution and typically appear within 5–10 business days after the refund is processed.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled only before they enter processing. Once an order has been processed or shipped, it cannot be canceled.